All products ship free!
Packages are generally dispatched within 2-3 days after receipt of payment and are shipped via a range of providers with tracking and drop-off without signature. We will provide you with a link to track your package online.
For logistical and manufacturing reasons, products may ship in individual packaging and from various warehouses. Boxes are amply sized and your items are well-protected.
If for some reason your shipment has not arrived in over 45 days, unless otherwise noted, please contact our support team. We will work with you to ensure your item is received, or a refund is issued if preferred.
Worldwide shipping and customs
We ship products all over the world, but please note that shipping times may vary a bit depending on location. Our shipping estimates generally account for any destination. The one cost customers must bear, if there is any, is duties. If any duties are charged (unlikely), you will be charged directly by the shipping provider. Santoryu is not responsible for any such charges.
Make sure your shipping address is correct
Once your item has been shipped, we are unable to change the shipping address.