Orders may be cancelled for any reasons prior to delivery. Please note that due to technical reasons, there may be up to a 1 hour delay between the actual departure of the shipment and the notification sent to you. In situations where an order is cancelled prior to notification, but after actual shipment, we are unfortunately unable to cancel it.
Cancellations are subject to a US$2.99 cancellation fee due to immediate costs and logistical reasons.
Products may be returned for any reason within 60 days of purchase. Please contact us in this situation so we can inform you of the exact warehouse location to ship the product back to. A refund will be issued 3-5 business days after the item is received by us. Refunds outside of this time-frame cannot be processed unless the product has manufacturing defects. We take these issues very seriously and are committed to working with you in this unlikely situations.
Products damaged due to accidents or misuse by the user cannot be returned.
All return shipping costs must be covered by the customer. We are unfortunately unable to provide free return shipments as a small business. Returns are also subject to a 40% restocking fee if returned for reasons other than manufacturing defects. Due to the fragile nature of products and their uniqueness, there is substantial complexity in our processes. We hope you will understand.