Refund and Returns Policy

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At Santoryu, we strive to deliver exceptional digital services to our customers. We understand that circumstances may arise where a refund is necessary. This refund policy outlines the terms and conditions for requesting a refund for our digital services.

1. Refund Eligibility We offer a refund within 21 days of purchase if the digital service has not been provided to you or if it does not meet the agreed-upon specifications. To be eligible for a refund, you must provide proof of purchase and demonstrate that the service has not been delivered as promised.
2. Service Not Provided or Unsatisfactory If you have not received the digital service you purchased within the specified timeframe or if it does not meet your expectations, you may be eligible for a refund. Please contact our customer support team with your order details and the reason for the refund request.
3. Refund Process To request a refund, please contact our customer support team at contact@santoryu.com. We will review your request and, if approved, initiate the refund process. Refunds will be issued using the original payment method used for the purchase.
4. Non-Refundable Services Certain digital services may be exempt from refunds due to their nature or the resources invested in their development. We will clearly communicate any non-refundable services at the time of purchase to ensure transparency.
5. Changes to the Refund Policy We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at contact@santoryu.com.

Please note that this refund policy content serves as a template and should be reviewed and customized based on your specific business practices and applicable laws. It is recommended to seek legal advice or consult with a professional to ensure compliance with relevant regulations.

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